Independent Research

Coaching is proven to deliver outstanding results.

Manchester Inc, the global leader in customised business coaching programmes, released the results of a study a few years ago that looked into the business impact of business coaching. The study included 100 business leaders, mostly from the top 1000 Fortune companies.

The study showed that business coaching produced a return on investment of almost 6 times the initial investment on average, as well as significant intangible benefits to the business goals and objectives. Amongst the benefits to leaders who received coaching were improved:

Working relationships with direct reports (reported by 77% of executives)
Working relationships with immediate supervisors (71%)
Teamwork (67%)
Working relationships with peers (63%)
Job Satisfaction (61%)
Conflict reduction (52%)
Organisational commitment (44%)
Working relationships with clients (37%)

Among the benefits to companies that provided coaching to business leaders were improvements in:

Productivity (reported by 53% of leaders)
Quality (48%)
Organisational strength (48%)
Customer Service (39%)
Reducing Customer Complaints (34%)
Retaining Executives who received coaching (32%)
Cost reduction (23%)
Bottom line profitability (22%)

Research by the International Personnel Management Association (IPMA), results of which were published in January 2001, concluded that “ordinary training typically increased productivity by 22%, while training combined with life coaching increased productivity by 88%.

Research by Vision Quest Consulting 2001, found that of all clients interviewed:

100% increased their ability to deal with business challenges by 75% or more
88% improved their job satisfaction by 75% or more
80% improved their ability to stay focused under pressure
78% increased their productivity at work by at least 50%

Research by the Chartered Management Institute and Campaign for Learning – “Coaching at Work”. Results issued in a press release dated 16th May 2002:

80% of leaders say they think they would benefit from coaching at work and dismiss the suggestion that coaching is just another fad
Virtually all managers (96%) think coaching should be available to every employee, regardless of seniority
85% of managers say the main value of coaching is in enhancing team morale
80% of managers value coaching for generating responsibility on the part of the learner

2002 Survey of UK organisations conducted by The Chartered Management Institute and Campaign for Learning, supported by Lloyds TSB.
While 33% of respondents had received coaching themselves, 80% believe that they would benefit from coaching/more coaching in their place of work while 93% believe that coaching should be available to all employees. Coaching was perceived as great benefit in a range of areas. Not surprisingly development of task-specific skills was seen important but, as if to confirm the great value of “soft skills” within the working environment, Managers also felt they wanted more support to develop components of the inner game: personal effectiveness, emotional intelligence, assertiveness or communication skills. All of these are areas where a business coach can have a real impact in a short period of time.

HR Survey 2002 – LEE HECHT HARRISON surveyed 488 Human Resource professionals to learn how coaching is being used in their organisations.
Companies are increasingly turning to coaching for leadership development, style issues and talent retention, so it makes sense that 55% of respondents said that their organisation uses coaching as a one-on-one process intended to maximize management and leadership potential and 54% do so to change behaviours. A surprising number of respondents indicated that their organisation uses coaching for personal/psychological counselling (36%), advice on appearance or attire (13%) or preparation for a major speech or presentation (11%)

Coaching at Work, Chartered Management Institute.

The number of managers receiving coaching increased from 58% in 1996 to 77% in 2000.
80% of Managers believe that they would benefit from coaching/more coaching in their place of work.
93% of managers believe that coaching should be available to all employees regardless of seniority.

The Institute of Executive Coaching and Leadership (IECL) has been conducting research into coaching effectiveness since 2005. The results of its research which confirm the findings of earlier research are given here.

http://www.iecl.com/knowledge-bank/research-into-coaching-effectiveness

“Karen is an extraordinary coach and I feel rewarded by our success”
Lisa Bailey
Consultant – Leading Marketing Recruitment Firm

“I have found Karen’s coaching has helped me enormously. It’s as if she’s helped me unlock a key inside which has allowed me to react to the world in a new way. The effects of this on my home life, my mood, and my business have been spectacular.”

Chris King
Owner, Kb49 Ltd
“I am going through a business coaching process with Karen. We are implementing changes in the business which will increase profitability and significantly improve my quality of life. Karen’s patient, methodical, sympathetic and encouraging approach is recommended to anyone seeking change in their business and personal life.”
Ian Marlow
Managing Director, HfM Tax & AccountsSolving the Business, Tax & Accounting Problems of Individuals and Small Businesses
"Wow, what a journey I have had this last year; it has been life changing. My approach to both business and personal issues is now very structured and objective. Thank you for taking me through this journey and I look forward to our meeting in September.”
Kevin Godden
Director at FMG Consulting Ltd
“I have really benefited from coaching; I have a stronger company, and a better idea of my own strengths and how to use them effectively. Karen has helped put me in touch with my creativity and how to use it practically. I now feel much more confident about the future."
Maggie Banks
Managing Director, Co create
"Karen challenges a coach to become even better and achieve even higher standards of performance with their clients. Supervision is a useful coaching tool and Karen an excellent example of the value an effective supervisor can add to a coaching practice.”
Martin Goodyer
Expert Business Coach & Coach Trainer
“Karen was excellent at making me sort out the Important from the urgent, setting correct priorities and holding me to account for following through on the tasks we set. I would highly recommend Karen to anyone who is thinking about using a business coach.”
Nigel Lambe
Sussex based entrepreneur
“Coaching? I was unsure about it before I started – the cost, the time, the results. But it has been easy, enjoyable and most importantly I have achieved the goals I focused on. Karen was a steady hand and I would recommend her as a coach to anyone.”
Paul Miller
CEO, Digital Workplace Group London | New York
“I used Karen to help me with business planning and personal issues. In just two sessions she coached me to achieve valuable results which have helped me immensely in all areas.I recommend Karen as someone who will get you where you want to go.”
Raz Khan
Owner, Cobalt Sky
"I have come far since meeting Karen. Her background in marketing and her generous spirit have guided me to a confident and powerful position. Although we have focused on business matters, I have noticed that my personal and home life have also improved. I can only see success ahead.”
Renee Edwards
Film Maker
“The coaching I had with Karen was life changing for me. She helped me see things in a different way and boosted satisfaction with my life and work . I am overwhelmed by the difference she has made to me personally and professionally – thank you."
Ruth Smith
Managing Director, P M Management, HR and Marketing Consultancy